Return & Refund

At Liljoy.pk, we are committed to providing you with a seamless shopping experience. To ensure your satisfaction, we offer a straightforward refund and return policy. Please take note of the following details:

Refund Policy:

1. 05-Day Money-Back Guarantee:

   • We offer a 05-day money-back guarantee on eligible products. If you are unsatisfied with your purchase within 05 days of receiving it, you may request a refund.

2. Conditions for Refund:

   • The item must be in its original condition.
   • The product packaging should be unopened and undamaged.
   • Include all accessories, manuals, and any free items received with the purchase.

3. Refund Process:

   • Contact our customer service team at WhatsApp: +923072490706, +923052365091 to initiate the refund process.
   • Provide your order number, reason for the refund, and any relevant details.
   • Once your request is approved, we will guide you on the return process and provide you with a return shipping label.
   • Please note that original delivery charges are non-refundable.

4. Refund Timeframe:

   • Refunds will be processed within 2 business days after we receive the returned item.
   • The time it takes for the refund to reflect in your account may vary based on your payment method.

Return Policy:

1. Return Eligibility:

   • You may request a return within 5 days of receiving your order.
   • Returns are accepted for items with manufacturing defects, shipping damages, or if the wrong item was received.

2. Conditions for Return:

   • The item must be in its original condition.
   • All packaging, accessories, manuals, and free items must be included.
   • Returns due to manufacturing defects or shipping damages may require photographic evidence.

3. Return Process:

   • Contact our customer service team at  to initiate the return process.
   • Provide your order number, details of the issue, and, if required, photographic evidence.
   • Once your return request is approved, we will guide you on the return process.
   • Please note that return delivery charges are to be paid by the customer.

4. Return Timeframe:

   • Returns will be processed within 2 business days after we receive the returned item.
   • Replacement items or refunds will be issued based on the nature of the return.

Note:

• Liljoy reserves the right to refuse a refund or return if the conditions outlined above are not met.

We appreciate your trust in Liljoy. If you have any questions or concerns, please don’t hesitate to contact our customer service team. Thank you for choosing us for your book-buying needs.